• Community Operations Advisor
  • Position: Community Operations Advisor
  • Job/Opportunity Number:
  • Unit/Department:
  • Organization: Ontario College of Pharmacists
  • Website: www.ocpinfo.com
  • Location: Toronto
  • Term: Permanent; full-time
  • Posting Date:
    June 23, 2021
  • Deadline to Apply: July 7, 2021
  • Compensation:

    The Ontario College of Pharmacists is the registering and regulating body for the profession of pharmacy in Ontario.

    To learn about licensing, professional regulation, and the consumer protection mandate of Canadian regulatory bodies, visit the Canadian Regulatory Guide.

    Position Summary

    The Community Operations Advisor is responsible for enhancing practice as it relates to operational processes and procedures to ensure pharmacies in the community environment are meeting and exceeding the legislative requirements & Standards of Practice resulting in better patient outcomes.

    Promoting and supporting the OCP mandate by conducting on-site or remote (pharmacy) assessments to ensure adherence to all legislation, Policies, Guidelines and Standards of Practice in order to protect the public.

    Championing new practice initiatives while using multifaceted coaching skills in order to influence, manage and drive change while supporting the safe delivery of patient-focused care.

    What You’ll Do at OCP
    • Perform (within the assigned geographical area) operational assessments to evaluate the pharmacy practice and operations and to ensure compliance with legislation and College Policies, Guidelines and Standards of Practice.
    • Identify and evaluate areas for process improvement and factors that may affect patient care and provide guidance, direction and coaching to OCP registrants in order to minimize public risk.
    • Conduct opening assessments either in-person or remotely as required and appropriate to approve and accredit new pharmacy openings
    • Review pharmacy operations, document observations and discussions that occurred during the operational assessment, outcomes of assessments, as well as generation of an Action Plan and potentially a follow-up assessment.
    • Follow up on and review Action Plans submitted by Designated Managers to address issues identified during assessments.
    • Revisit pharmacies where significant issues were noted during an assessment. Conduct re-assessments as assigned by the Accreditation Committee and/or Operations Lead.
    • Prioritize assessments within territory based on risk assessments, site assessment notifications and other required follow up.
    • Respond to email/phone questions from registrants; liaise with other departments within the College to obtain information relevant to responding to questions from registrants and/or the visit.
    • Coaching of Designated Manager, Designated contact, Pharmacy Team to ensure the Pharmacy supports registrants in meeting standards of practice, legislation, policies and guidelines to ensure optimal outcomes and patient safety as it pertains to the operations of the pharmacy.
    • Draft and prepare reports to the Accreditation Committee of the College when a pharmacy fails to correct issues identified during an assessment.
    • Continually examine work processes and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Operations Advisor Lead. Work within records management principles and guidelines for record keeping.
    • Extensive travel required. Involves daily visits to pharmacies throughout Ontario with occasional overnight trips.
    • Other reasonable duties as assigned by the Community Operations Lead or Assessments Manager.
    What we’re looking for
    • Must have 2 years of related progressive experience in Community Pharmacy.
    • Minimum 3 years practice community experience.
    • Preferred practical experience working in environment with sterile and non-sterile compounding
    • Must have own vehicle and possess a valid Ontario driver’s license.
    • Thorough knowledge of legislation, College policies, guidelines and standards of practice.
    • Thorough knowledge of the NAPRA Model Standards for Pharmacy Compounding of Sterile and Non-Sterile Preparations.
    • Thorough knowledge of current issues in pharmacy practice
    • Excellent written, verbal and nonverbal communication skills with a demonstrated ability to respond to changing environments
    • Self-motivation and solid organizational skills to efficiently and effectively manage workload, deal effectively with multiple demands and maintain composure while progressing toward desired outcomes
    • Ability to coach, influence and provide guidance to OCP registrants
    • Ability to recognize, respond and properly adapt to global, as well as unique individual, external environmental stressors that impact operations of pharmacy
    • Tact and diplomacy with all internal and external stakeholders
    • Strong interpersonal skills in order to effectively initiate, foster and maintain peer to peer relationships with designated managers/contacts as well as owners/directors/CEOs
    • Judgment and discretion; ability to maintain the confidentiality of sensitive material
    • Ability to deal effectively with stakeholders in person and over the phone and defuse difficult situations as required
    • Ability to deal effectively with people of varied cultural background in individual and group settings
    • Proficient with Microsoft Office applications and relational databases. Comfortable with communication and virtual platforms
    Why work for us?

    We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest. In addition to ascertaining all registrant meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

    If you are interested in joining the College, please forward your cover letter and resume in confidence by July 7 stating salary expectations to Human Resources at www.ocpinfo.com/careers.

    OCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process. Applicants need to make their requirements known when contacted.

    We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge and experience most closely match the requirements of the position.