• Position: Associate, Investigations and Resolutions
  • Job/Opportunity Number:
  • Unit/Department:
  • Organization: College of Occupational Therapists of Ontario
  • Website: www.coto.org
  • Location: Toronto
  • Term: Permanent; full-time
  • Posting Date:
    July 13, 2021
  • Deadline to Apply:
  • Compensation: $50,535 - $62 000 per year

    The number ONE job for the College is to make sure the public receives safe, effective, ethical care from all OTs across Ontario.  We work with the public, stakeholders, and the greater health community to ensure that we provide quality regulation.

    Our mission is to protect the public and instil confidence and trust by ensuring occupational therapists are competent, ethical, and accountable.  We are Canada’s largest regulator of occupational therapists, and we oversee more the 6,000 occupational therapists registered here in Ontario.To learn about licensing, professional regulation, and the consumer protection mandate of Canadian regulatory bodies, visit the Canadian Regulatory Guide.

    Imagine a job where you will be a key player in providing support to the Investigations & Resolutions (I&R) program to ensure the public is safe in the care they receive from occupational therapists (OTs).

    Imagine a job where you can utilize your exceptional administrative skills to ensure fair and equitable resolutions to complaints and concerns of the public.

    Add a great collaborative team, plenty of growth development opportunities, excellent work life balance, and you’ve imagined a job at the College of Occupational Therapists of Ontario.

    We value our staff

    We are a secure and growing organization, and we have robust Covid protocols to keep our people safe.  We also provide:

    • High performance computer and communication equipment provided for home and work
    • Ability to work in the office and/or from home (some days will be at the office)
    • Three weeks vacation and the College is closed over Christmas holidays
    • Comprehensive benefits including vision
    • Paid continuing education
    • Competitive compensation
    The Position

    The Associate position is critically important to the College because it ensures cases are meticulously being handled from investigation through to resolution. With your exceptional administrative skills, you will ensure the public interests are being protected.  Your time management skills with be utilized to their fullest as you balance your time between providing administrative support, including maintaining case files, data entry, answering correspondence, conducting intake calls to responding to urgent concerns from the public. As a key team member, you will assist the Investigation and Resolutions program in the disposition of complaints and concerns regarding registrant’s practice in the areas of misconduct, incompetence, and incapacity, in the public interest. The position pays between $50,535 and $62 000 depending on your experience level.

    What you will be responsible for:

    • Supporting the I&R Case Manager and program Manager, in all aspects of case file management
    • Maintaining the case files in electronic form, throughout the I&R process, at the direction of the Manager
    • Monitoring all activity related to each file and taking timely and appropriate action ensuring benchmarks are being met for case completion timelines
    • Providing administrative support, including drafting minutes, for all meetings of the Inquiries, Complaints and Reports Committee (ICRC), as well as all discipline and fitness to practise proceedings, as may be directed
    • Conducting intake calls for all complaints, reports and inquiries. Responding to all routine mail, telephone, fax, and email inquiries from the public and registrants about complaints, reports and inquiries received by the I&R program
    • Responding to all requests from registrants and complainants for status updates about complaints, reports, and inquiries
    • Accurately entering all relevant data about complaints, reports, inquiries, and hearings into the College information system
    • Assisting with updating the College’s public register, photocopying, mailing, emailing and all administrative tasks for the I&R program
    • Providing support for meeting preparation for the ICRC, as well as the Discipline Committee (DC) and Fitness to Practise Committee (FTPC), as well as panels of those three committees, as needed
    • Assisting with the set-up of activities for all meetings and teleconferences
    • Assists with monitoring the status of all Specified Continuing Education or Remedial Programs (SCERPs), undertakings, remedial agreements and cautions issued by the ICRC, as well as orders, including terms, conditions and limitations issued by the DC and FTPC to ensure compliance with the respective decisions of the three committees
    • Drafts all routine correspondence to registrants participating in a monitoring and compliance program

    What makes you the ideal candidate?

    • Excellent interpersonal skills and experience working effectively as a team member with minimal supervision
    • Excellent written and verbal communication skills
    • Proven organizational and time management skills
    • Proactive approach to work and independent problem-solving skills
    • Knowledge and ability to work within a legislative framework and/or policy driven organization
    • Familiarity with processes for determining and maintaining confidentiality of sensitive materials
    • Ability to set priorities and organize work effectively to meet deadlines
    • Ability to quickly and accurately proofread documents
    • Data entry skills with demonstrated speed and accuracy
    • Advanced computer knowledge, including MS Word, database management, and document management systems

    Required education:

    • Post-secondary degree or diploma in public policy and administration, law, health, or a related field
    • Minimum two years’ experience in an administrative support position.

    Preferred education and experience:

    • Previous experience supporting boards, councils and/or committees is an asset.
    • Previous experience in legal, investigations and/or a regulatory environment is preferred and considered an asset
    • University education is preferred
    • Fluency in French is an asset.
    How to apply

    Please submit your resume to Katherine Taylor at ktaylor@taylormcmahon.com.

    At the College of Occupational Therapists of Ontario, we are committed to fostering a healthy and positive work environment.  In accordance with the Accessibility of Ontarians with Disabilities Act, 2005 and the Ontario Human Right Code, we encourage applications from all qualified candidates and will accommodate applicants’ needs throughout all stages of the selection process.  If selected to participate in the recruitment and selection process, please inform the representative from Taylor McMahon of any accommodations(s) you may require to ensure your equal participation.

    We look forward to hearing from you!