• Communications Coordinator
  • Position: Director of Review and Resolution
  • Job/Opportunity Number:
  • Unit/Department:
  • Organization: College of Pharmacists of Manitoba
  • Website: www.cphm.ca
  • Location: Winnipeg
  • Term: Permanent; full-time
  • Posting Date:
    July 14, 2020
  • Deadline to Apply: Position will remain open until a suitable candidate is found
  • Compensation:

    The College of Pharmacists of Manitoba (the College) was established in 1878 and is the pharmacy regulatory and licensing authority in Manitoba. The legislated mandate of the College is to serve and protect the public interest.  The College protects the health and well-being of the public by ensuring and promoting safe, patient-centred and progressive pharmacy practice in collaboration with other health care professionals.

    The College is presently in search of an experienced Director of Review and Resolution to lead its professional conduct, complaints, and discipline department.

    If you aspire to do meaningful work, have a background in professional regulation, pharmacy, law, or other related field, and are looking to apply your expertise to a varied and challenging role in a fast-paced environment, then we want to meet you.

    About the Position

    As the Director of Review and Resolution, you will provide leadership to the professional conduct, complaints, and discipline department, and oversee its related processes and support staff.

    Your primary duties will include:

    • Complaints – you will coordinate and oversee the investigation of formal complaints in accordance with the Pharmaceutical Act; manage informal concerns and provide support and facilitation to the Complaints Committee.
    • Discipline – you will liaise between the Complaints and Discipline Committees to prepare for discipline hearings and coordinate all required documentation
    • Regulatory Trends and Best Practice – you will keep apprised of trends and best practice regarding complaints and discipline processes in regulation and incorporate change as appropriate.
    • Leadership – you will recruit, supervise, and support the staff and consultants required to investigate, report on, and administer the complaints and discipline processes within the legislated framework.

    From initial complaint intake to resolution, you will oversee and manage documentation, practice review and audit processes, complaint investigations, reporting, and communication of information pertaining to complaints resolution and professional conduct to the public and within the College.

    You will serve as a point of connection for everyone involved with a complaint, including professional investigators and legal counsel, registrants, the Complaints and Discipline committees, as well as the public.

    Equipped with exceptional communication skills, you will keep all stakeholders abreast of the relevant developments as each complaint progresses, while maintaining a balance of empathy and professionalism, and ensuring clarity for all involved.

    Working at the College of Pharmacists of Manitoba

    The College staff is a small team working in a friendly, highly collaborative environment. Staff are bound closely by a commitment to serving the public interest and have shared values of integrity, respect, accountability, and lifelong learning. Most importantly, every day, team members go home knowing that their accomplishments make a difference in the lives of Manitobans.

    This is a full-time permanent position with hours from Monday to Friday, 8:30 am – 4:30 pm, with occasional requirements for extra hours for special meetings and events. The salary range for this position is competitive and commensurate with experience and qualifications. In addition, the College provides a comprehensive compensation package that includes a 100% employer-covered health care benefits plan, group retirement savings contribution after one year, continuing professional development opportunities, and 4 weeks of vacation time.

    The College office is located across the street from a beautiful park and is within walking distance from The Forks and walking trails. Surrounded by huge trees and ample free parking, it offers a bright and sunny


    Ideally, the best person for this role will come from a health regulation background, with knowledge of and experience working with relevant regulated health profession legislation.

    However, we are open to considering candidates from diverse backgrounds including pharmacy, law, social work, or related fields, and would encourage you to apply if you meet some or all of the following qualifications:

    • Post-secondary degree in pharmacy, law, or other regulated health profession
    • Experience working in a regulatory environment, interpreting and applying legislation, is an asset
    • Advanced knowledge of administrative law and regulation of self-governing professionals
    • Knowledge of pharmacy related legislation, standards of practice and ability to interpret and apply knowledge (an asset) AND/OR knowledge of legislation applicable to other regulated health professions
    • Strong verbal and written communication skills
    • National Certified Investigator and Inspector Training (NCIT)  through the Council on Licensure, Enforcement and Regulation (CLEAR).  If not certified at the commencement of employment, basic training to be successfully completed within six months and advanced training to be successfully completed within one year of employment.
    • NCIT Certification is to be maintained throughout employment with the College
    How to Apply

    The online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

    We value diversity and inclusion and encourage all qualified people to apply.

    We will review applications as they are received and look forward to hearing from you.

    1. Visit the Canadian Regulatory Guide to learn more about this organization and the role of regulatory bodies in Canada.
    2. Indicate you found this opportunity on RegulatoryJobs.ca