• Director, Registration & Certification
  • Position: Director, Registration & Certification
  • Job/Opportunity Number:
  • Unit/Department:
  • Organization: College of Speech and Hearing Health Professionals of British Columbia
  • Website: www.cshbc.ca
  • Location: Vancouver
  • Term: Permanent; full-time
  • Posting Date:
    May 9, 2022
  • Deadline to Apply:
  • Compensation: $100,000 - $110,000

    Located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓ əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), the College of Speech and Hearing Health Professionals of BC (CSHBC) regulates three professions and approximately 2,000 registrants (audiologists, hearing instrument practitioners, and speech-language pathologists) in the public interest under the Health Professions Act and related regulations, as well as the bylaws and policies of the College.  The College’s statutory mandate is to protect the public’s right to safe, competent, and ethical speech and hearing health care services in British Columbia.

    To fulfill its mandate, the College sets registration standards for entry-to-practice licensure as well as higher-risk certification; ensures professional and clinical practice standards are maintained through enforcement of the College’s Quality Assurance & Professional Practice (QAPP) Program; investigates complaints alleging clinical incompetence and/or professional misconduct; and where necessary takes disciplinary action where complaint investigations cannot be resolved by consent.

    As a not-for-profit public body, the College is funded entirely by licensing fees. The Board of the College is comprised of eight elected professionals and four public representatives appointed by the Government of British Columbia.


    Reporting to the Registrar & CEO and Deputy Registrar, the Director is responsible for overseeing, and continually working to improve, the College’s licensing functions.

    With the support of two direct reports — the Program Coordinator and the Program Assistant — the position ensures the smooth and effective delivery of the College’s registration and certification services, supports the Registration Committee, and ensures compliance with the Health Professions Act, CSHBC Bylaws, standards, policies, and procedures, and alignment with the mission, vision, and values of the College.

    As Director, Registration & Certification, the incumbent leads the College’s committee-led process for registration- and certification-related policy development, operations, and administration, and fosters beneficial partnerships with the Committee Chair, Committee members, and legal counsel, as well as other external stakeholders, to assist the College in meeting its statutory mandate.  In managing the College’s registration and certification requirements, the incumbent ensures the College meets its regulatory, business, and operational goals.

    The Director is responsible for ensuring effective change management and continuous improvement of the College’s registration and certification function, including collaboration with the College’s communications advisor on internal and external communications. Finally, the incumbent works collaboratively with the Registrar & CEO, Deputy Director, and senior team members to:

    • ensure that registration and certification standards, policies, and procedures are fully compliant with the Health Professions Act, the Speech and Hearing Health Professionals Regulation, and CSHBC Bylaws;
    • support development of the annual budget estimates for Finance & Audit Committee (FAC) recommendation and Board approval; and
    • ensure that the College’s Client Relationship Management (CRM) platform meets the College’s registration- and certification-related needs.


    • Supporting the Registration Committee and profession-specific panel chairs, oversees the administrative support provided to the Committee and panels.
    • Oversees the processing of standard and non-standard applications for registration and certification, consulting with internal legal counsel as required.
    • Supports Committee and panel chairs in facilitating Committee and profession-specific panel meetings.
    • Supports the Governance Advisory Committee (GAC) in orienting new Committee members to their roles and responsibilities as prescribed, ensuring the Registration Committee and profession specific panels perform their regulatory functions.
    • Liaises with the Registration Committee Chairs a required.
    • Oversees and ensures the proper maintenance of records relating to registration and certification matters.


    • Develops and recommends registration and certification standards, policies, and procedures, in collaboration with the Deputy Registrar, Director, QAPP, and internal legal counsel as required.
    • Provides advisory support to the Registrar & CEO and Deputy Registrar in the development of proposals for amendments to the CSHBC Bylaws.
    • Conducts jurisdictional reviews as necessary to identify best practice with regards to registration and certification standards, policies, and procedures.
    • Ensures the College’s registration and certification functions comply with relevant legislation, including the CSHBC Bylaws, the Health Professions Act, Speech and Hearing Health Professionals Regulation, labour mobility legislation, and the Freedom of Information and Protection of Privacy Act.


    • Supporting the Deputy Registrar, the Committee and profession-specific panels, and in collaboration with the Director, QAPP, leads the College’s registration and certification team in overseeing and managing all incoming applications for registration and certification, from application to disposition.
    • Oversees annual renewal processes for registration and certification.
    • Collaborates with the Professional Practice Advisor, Hearing Instrument Dispensing (PPA, HID), to ensure smooth administration of the bi-annual CSHBC Hearing Instrument Dispensing (HID) Practical Examination, including ensuring any accommodation requests are processed within a timely manner, and any appeals of examination results are dealt with in line with CSHBC policy.
    • Ensures that all changes to registration- and certification-related bylaws, standards, policies, and procedures, are managed effectively.
    • Collaborates with the Manager, Finance & Administration, to ensure the College’s budget estimates and CRM meets the needs of the College’s registration and certification functions.


    • Participates in provincial and national groups and initiatives relating to health professions regulation as directed by the Registrar & CEO.
    • Represents CSHBC in working with stakeholders, such as other regulators, post secondary institutions, and the Ministry of Health.
    • Submits reports to the Registrar & CEO, Registration Committee, and Board of Directors as required.
    • Performs other relevant duties as assigned.
    • Communicating Effectively involves good presentation skills (verbal and written), careful listening, and problem framing.
    • Teamwork, Cooperation, & Empowerment is working cooperatively across the organization to achieve organizational goals. This includes working collaboratively with others and empowering colleagues to be successful.
    • Planning, Organizing, & Coordinating involves proactively planning, establishing priorities and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate.
    • Innovation & Change is supporting and encouraging new ideas and approaches to enhance performance and results. It is committing to continuous learning about communications best practices and regulation of speech and hearing; embracing, leading, and managing change; and enabling internal and external stakeholders to engage in the change process.  
    • Improving Operations is the ability and motivation to apply one’s knowledge and experience for improving upon current modes of operation within the unit. This behaviour ranges from adapting widely used approaches to develop entirely new value-added solutions.
    • Initiative involves identifying a problem, obstacle or opportunity and taking appropriate action to address current or future problems or opportunities. As such, initiative can be seen in the context of proactively doing things and not simply thinking about future actions.
    • Results Focus is taking action to achieve challenging goals and objectives. It is focusing on strategic goals, setting measurable objectives, taking action to meet or exceed them, measuring and analyzing the results, and making refinements.
    • Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation and determine cause-andeffect relationships (“if … then …”) to resolve problems in a sound, decisive manner.
    • Impact & Influence is the ability to influence, persuade, or convince others to adopt a specific course of action. It involves the use of persuasive techniques, presentations, or negotiation skills to achieve desired results and support reputation management.
    • Cultural Awareness is maintaining awareness of and empathy for cultural safety and humility in all aspects of the position.


    • Minimum 3 to 5 years of experience working in a managerial, or progressively senior role, preferably within the field of professional regulation, or otherwise elsewhere in the public sector.
    • At least a bachelor’s degree, with special consideration given to those with undergraduate or graduate-level education in public administration, public policy, administrative law, or post secondary education administration.
    • Excellent written and verbal and communication skills and professional demeanour, including strong interpersonal and leadership skills.
    • Strong organizational skills and ability to prioritize workload.
    • Demonstrated commitment to ongoing service improvement.
    • Demonstrated experience in policy development, operations, and administration.
    • Demonstrated experience in managing projects and leading change.
    • Evidence of supervisory, mentoring, and leadership experience.
    • Understanding of the BC health profession regulatory environment and associated legislation.
    • Ability to follow direction as well as work independently and collaboratively with team members.
    • Ability to lead and coach others.
    • Experience with relevant computer programs and platforms.
    • Some evening work may be required for Committee, panel, and working group meetings.
    • Ability to manage difficult conversations, sensitive issues, and confidentiality, in a politically sensitive context


    • Permanent, full-time position
    • Based in downtown Vancouver, British Columba
    • Hybrid work – combination of in office and remote
    • Compensation range — $100,000-$110,000, commensurate with experience and qualifications
    • Competitive annual leave, medical leave, extended benefits, and Municipal Pension Plan (MPP) package.
    • If you are interested in joining our team, please email a cover letter and resume to the Manager, Finance & Administration at Chen@cshbc.ca.
    • Applications will be accepted on a rolling basis until the position is filled — please note, only successful candidates will be contacted.


    • The College is committed to a culture of diversity, equity, and inclusion. CSHBC continuously seeks to learn and grow as part of our cultural safety and humility journey. We welcome all applications and strive to have a diverse team that shares the College values and focus.