• Manager, Education Program
  • Position: Manager, Records and Privacy
  • Job/Opportunity Number: MANAG01064
  • Unit/Department: Records & Privacy
  • Organization: College of Nurses of Ontario
  • Website: www.cno.org
  • Location: Toronto
  • Term: Permanent; full-time
  • Posting Date:
    July 10, 2020
  • Deadline to Apply: July 17, 2020 at 4pm EST
  • Compensation: $131,938 - $157, 713

    The College of Nurses of Ontario is the governing body for Registered Nurses (RNs), Registered Practical Nurses (RPNs) and Nurse Practitioners (NPs) in Ontario, Canada.

    Position Summary

    Implements programs and services related to Corporate Records Management and Privacy Program.

    Key Accountabilities
    1. Oversees the operation for Records and Privacy, integrating best and current practices for CNO’s Corporate Records Management, Access and Privacy programs.
    2. Implements operational plans for the eRecords Strategy and associated records management policies, standards, systems, processes and services ensuring adherence to standards and protocols for the classification, retention and retrieval of College data, and effective management and protection of all College information. Stays abreast of available services, information systems and third-party resources in the marketplace to explore suitability to CNO’s needs.
    3. Identifies and addresses policy gaps, deficiencies and enhancements in relation to Records and Privacy. Contributes to the development of and implements policies and standards supporting recordkeeping, protection of personal information and access to information.
    4. Maintains a thorough knowledge of the College’s regulatory obligations and ensures that programs meet all regulatory, legal and policy requirements, in keeping with best and current practice. Develops and manages relationships with leaders, teams and other related stakeholders in all CNO business areas to promote understanding of Records Management policies and procedures ensuring these are adhered to.  Provides expert advisory services on records management and privacy policies and procedures, and relevant legislation and regulations.
    5. Hires, trains, develops and evaluates employees accountable to the Manager, in accordance with the policies of CNO and current best practices, building team capabilities and capacity.
    6. Monitors the Records and Privacy team budget, including expenditures for related initiatives and projects, adjusting plans and programs as necessary. Keeps the Director, well informed of budget shortfalls / project overages on a timely basis.
    7. Identifies and evaluates risks and recommends appropriate responses to mitigate risk(s) to access, confidentiality and security of College and member information.

    Education and Experience

    • Master’s degree in Library/Information Studies plus 5 years relevant experience in managing an Information (Records) Management Program
    • Minimum 6 years work experience as an Information Management Professional with increasing levels of leadership and responsibility
    • Minimum 3 years work experience in digital transformation initiatives and the deployment of new technologies, including Enterprise Content Management (ECM), EDRMS systems and data discovery and publication tools
    • Experience in the following areas:
      • Protection of personal information and breach management processes
      • Broad range of large and complex information management processes
      • Development of customer-focused programs to manage paper, digital and image records including classification, indexing and retention scheduling
    • Experience managing a team including budgeting, planning, service delivery and program development

     Knowledge and Skills Required

    • Knowledge of Federal, Provincial and Municipal access and privacy legislations
    • Knowledge of electronic records management and digital archiving standards and tools
    • Strong consultative skills in advising clients and in establishing policies, procedures, and governance structures to comply with legal and regulatory requirements for information management
    • Proficient in using a broad range office automation software and a deep understanding of technology that is used to created and maintain electronic information and records, and computer applications that are used to manage electronic records
    • Strong leadership and organizational skills with a focus on quality improvement opportunities
    • Excellent communications skills with the demonstrated ability to articulate clear goals and to adapt messaging depending upon the audience
    • Critical thinking abilities: use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems
    • Ability to continuously monitor all aspects of the records and privacy programs and projects to make improvements or take corrective action
    • Ability to identify and resolve conflict and to align the team to understand goals, schedules and delivery obligations
    • Excellent judgement and problem-solving skills; accurately assesses impact of action or recommendation; facilitates resolution using creativity and professionalism
    • Demonstrates flexibility and adaptability to changing situations
    • Ability to create a positive working environment where team members are valued and recognized for their contributions
    To Apply

    Please email cover letter and resume by July 17, 2020 at 4:00pm EST via UltiPro.

    We are committed to employment equity and encourage applications from all qualified candidates. CNO offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted about a career opportunity or testing, please let us know if you require accommodation.

    1. Visit the Canadian Regulatory Guide to learn more about this organization and the role of regulatory bodies in Canada.
    2. Indicate you found this opportunity on RegulatoryJobs.ca